Accessibility Statement

What the site supports

Pages use semantic landmarks, visible focus, labelled controls, responsive layouts, readable contrast, reduced-motion support, descriptive images and open FAQ answers.

Known limitations

A named accessibility audit has not yet been commissioned. External maps open in a new service that has its own accessibility features and limitations.

Report a barrier

Tell us the page, device and problem. We will acknowledge the report and make a reasonable effort to provide the information in an accessible way.

How to raise a question

Quote the page title and explain what you need clarified. Keep a copy of your message and any response. A general website enquiry does not create a service instruction, vary an agreed scope or stop a legal deadline. If a tenancy, court or safety deadline may apply, obtain appropriate case-specific help promptly rather than waiting for a website-policy response.

Keeping this information current

These pages are reviewed when the website, service process or relevant requirements change. The version published here replaces earlier website wording. For an existing instruction, confirmed engagement terms and direct case correspondence take priority over general website information. Tell us if you identify an accessibility barrier, inaccurate business detail or privacy concern so it can be investigated and, where appropriate, corrected.